Insights

Portraits of Immigrant Voices: Stories of Gratitude

This past August, I got a call from Karla Almendarez-Ramos who manages the City of Richmond’s Office of Multicultural Affairs. She said, “Joe, I need a writer to help me and an artist write profiles of immigrants as a celebration of National immigrants’ Day this...
How NOT to Manage Multi-Lingual Customers

How NOT to Manage Multi-Lingual Customers

This article originally appeared on FoxNews.com. “Your most unhappy customers are your greatest source of learning,” said Bill Gates. And the best place to find those unhappy customers today is on Twitter, Facebook and across your social media channels. I recently...

Read It: The Future of Books en Español

Read It: The Future of Books en Español

This article originally appeared on FoxNews.com. Over 67,000 people attended the second Spanish-language book fair in Los Angeles May 11 – 13, known as “LeaLA,” or “Read It” in Spanish, nearly twice the attendance of the previous year. The organizers of the event, the...

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