The political debate over immigration and “the wall” continue. Yet, underneath the partisan bickering, stereotypes and fear, I find it important to reflect on how this may (or may not) impact our perception of doing business with our neighbor, Mexico. As a...
This article first appeared on The Huffington Post in English and on Entrepreneur.com in Spanish Where Donald Trump sees “criminals” and “rapists,” Álvaro Rodríguez sees opportunity among Mexico’s lower-income citizens. Rodríguez created his venture capital firm,...
Mercedes López Arratia, Customer Experience Head and Digital CMO at Banamex, wrote this case study with my co-author, Alonso Fernandez, and was then translated by Madalena Sánchez Zampaulo of Accessible Translation Solutions. It originally appeared in my new book in...
This article originally appeared on FoxNews.com. A lot of research shows that Latinos, both in the U.S. and in Latin America, over-index for using mobile devices. But are they finding the information and services that they need? The future growth of the Internet will...
This article originally appeared on FoxNews.com. eMarketer projects that between 2012 and 2016, Latin America will be one of the world’s fastest-growing regions for online advertising spending, growing from $3.62 billion in 2012 to $7.68 billion in 2016, a 112%...
This article originally appeared on FoxNews.com. We all know that U.S. websites offer some of the best content and functionality found online. What happens when one of these websites goes multi-lingual and is offered in Spanish? The story of Amtrak.com provides a...
I watched this presentation on TED.com months ago from photographer, Phil Borges about the loss of endangered languages and cultures and I couldn’t get it out of my head. The photos, personal stories, and statistics that Borges shared blew me away, especially...
Following is a preview of Latino Link: Building brands online with Hispanic communities and content from Paramount Books. Larry Hernandez oftentimes wears a cowboy hat when he sings his brand of Northern Mexican Ranchera music. He uploads videos to his YouTube channel...
While doing research for my book – Latino Link – I ran into one of my old co-workers and friends by happenstance, Tamara de Anda, during a trip to Mexico. Here we are at Café de Carlo in the Roma neighborhood of Mexico City. She is one of my favorite bloggers/tweeters...